W+N Service Agreements
Scalable service solutions for your IT and AV systems
Professional maintenance is essential for ensuring the stability of your equipment park. With targeted service intervals and professional support, the risk of downtimes for your system can be gradually reduced and therefore long-term protection provided for your investment.
Depending on the size of your system, we can offer you various service agreements. Given the growing complexity of tasks involved, we deliberately distinguish between AV and IT support. We have service engineers specializing in each discipline, thereby enabling us to offer you expert advice and first-class service.
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Excerpt from our portfolio of services
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Small system IT telephone support – telephone-based IT support for small hardware and software systems for video and audio production. Production systems for instance comprising individual computers (Avid, Apple) with editing and / or video and audio processing software.
Medium system IT telephone support – telephone-based IT support for medium-sized hardware and software systems for video and audio production. Production systems for instance comprising individual computers (Avid, Apple) with editing and / or video and audio processing software.
IT system telephone support – telephone-based IT support for large-scale hardware and software systems for video and audio production. Production systems for instance comprising individual computers and servers (Avid, Apple) with editing and / or video and audio processing software.
Small system AV telephone support – telephone-based AV hardware and software support for small systems for video and audio production, production systems from Sony, Thomson and Panasonic comprising individual camcorders, recorders, monitors and peripheral equipment.
Medium system AV telephone support – telephone-based AV hardware and software support for medium-sized systems for video and audio production, production systems from Sony, Thomson and Panasonic comprising individual camcorders, recorders, monitors and peripheral equipment.
AV system telephone support – telephone-based AV hardware and software support for large-scale systems for video and audio production, production systems from Sony, Thomson and Panasonic comprising individual camcorders, cameras, recorders, video and sound mixers, crossbars, measuring equipment, monitors and peripheral equipment.
IT/AV support agreement – individual service agreement for the maintenance, repair and general upkeep of IT and AV installations, for instance with optional on-site service, telephone-based support, software updates and bug fixes, service management and documentation.
